Reviews

Karen Farewell

Review from Google

May 27, 2026

I spent months researching surgeons in both Orlando and Los Angeles before finding Dr. Gross. From my very first consultation, he was honest, direct, and realistic about what to expect and what could be achieved, something I deeply appreciated. Some of the women in his office had their noses done by him, and they all looked stunning and natural. They were also so kind in sharing their experiences, which gave me even more confidence. The entire process, before and after surgery, was exceptional. Having his own surgical center made everything easier and much cleaner. I loved not being in a hospital setting surrounded by unnecessary bacteria. The whole team at Primera deserves recognition. Terri and Kim, the receptionist and case manager, were incredibly kind and helpful every step of the way. Nurse Sara is a powerhouse there! She truly does it all and put me at ease several times. And Andie, the anesthesiologist, was so sweet and explained everything clearly so I knew exactly what to expect. Dr. Gross isn’t just a surgeon, he’s an artist. It’s been almost 1 year after my surgery and I get so many compliments on my nose, even from people who don’t know I got it done! My nose had bothered me for as long as I can remember because of its bulby tip. I had even tried a thread procedure before, but Dr. Gross wasn’t intimidated by that. The results are far beyond my expectations. Like any surgery, there were parts of recovery that weren’t exactly pretty, things like swelling, temporary asymmetry, a bit of leaking, or nostrils looking uneven for a while. But I was fully prepared for it because I had educated myself beforehand, watched other patients’ recovery journeys, and understood what was normal. That’s why I always tell anyone considering rhinoplasty: do your research. Know what to expect so you don’t panic through the process. Everything I experienced was completely typical for a surgery of this capacity, and every single moment of discomfort was worth it. I’d do it all over again in a heartbeat if I had to. 😅 Recovery, of course, depends on your personal pain tolerance and lifestyle; mine was a bit more challenging since I had a one-year-old at the time, but Dr. Gross and his team made everything easier. They answered every question and provided all the guidance and resources I needed for a smooth recovery. Today, I feel prettier, more delicate and more confident. I got married last year, 2 months after the surgery, and absolutely no one could tell I had surgery, but everyone commented on how flawless, delicate and different my face looked. It wasn’t makeup… it was my nose! I hope this helps someone who is looking for a surgeon. Thank you so much to everyone at Primera, and especially Dr. Gross. You have a true gift. I will see you guys soon 🫶🏽🤍

Sophia Valerio

Review from Google

May 13, 2026

The patient coordinator Shalyn was able to make the process so seamless with her attention to detail and willingness to explore all options that fitted best with our needs. Kyn was also warm and welcoming which eased any nerves I had to begin with. She was able to thoughtfully walk-through the whole experience which made all the difference. You can tell Dr Gross put a lot of thought into creating a calming and professional environment.

Jennifer Kenyon

Review from Google

Mar 31, 2026

I had the most amazing experience with Tami for my first VI Peel Precision Plus! I was a little nervous about what to expect because it was my first VI Peel, but she immediately made me feel comfortable and explained the entire process. The treatment itself was quick, easy and painless. Tami walked me through what to expect every step of the way. She genuinely cares about her clients and their results! A week later, my skin looks brighter and more even in pigment and texture. I can't believe just one VI Peel Precision Plus helped the acne scarring that I struggle with! I'm looking forward to returning to Primera again soon! The entire staff is genuinely kind and always makes me feel like family.

K C

Review from Google

Mar 26, 2026

I can’t say enough great things about Dr. Gross and his entire staff. From start to finish, the experience was professional, smooth, and incredibly well-organized. Everyone made me feel comfortable, informed, and truly cared for every step of the way. I had a lower face/neck lift, upper eyelids, and CO2 treatment, and I’m so happy with my results. I’m only a few weeks out and already seeing such a beautiful outcome. Dr. Gross’s skill, attention to detail, and the kindness of his team made all the difference. I’m very grateful and would highly recommend them!

Patricia Coslick

Review from Google

Mar 26, 2026

First class care and terrific results! I have been coming here for years and always have the best experience. The staff is polite and knowledgeable, the setting elegant. The procedure (injectables) is always targeted with just the outcome I’m looking for. Wouldn’t go anywhere else.

Hannah Petersen

Review from Google

Mar 05, 2026

I was blown away by this facility. The entire staff were so amazing with wonderful bedside manner and really made me feel comfortable. All of the results here are beautiful! Very skilled doctor.

mariah lewis

Review from Google

Mar 05, 2026

This place is wonderful. I had my Botox done here and the experience was so smooth and painless. The staff was professional, friendly, and made me feel very comfortable. I will definitely come back here for my future aesthetic treatments.

Mya Acevedo

Review from Google

Mar 02, 2026

I was given the wonderful opportunity to have my rhinoplasty done by Dr. Gross at Primera Plastic Surgery. From the consultation up until 3 months post-op (which is now), I have not once had an unsatisfactory experience here. Everyone who works at Primera is so talented and trained to answer each and every question I had. During the consultation, I met with Dr. Gross and Ms. Shalyn and went over exactly what I was looking for in my new nose. Dr. Gross created an edited photo of how my nose may look post-surgery and I was so happy with how it look. But in reality, my nose looks even better post-op than it did in the edited photo! I am a perfectionist in every aspect of my life, and even more so when it comes to my face. I am very picky with everything I do, so you can imagine how worried I was to let a doctor change a major part of my face while under anesthesia. I cannot emphasize enough how shocked and happy I am with my results. I had heard from many people that when the nose cast comes off there will be regrets and worries about the outcome since the nose will be very swollen and large, but there was not a single moment during this entire process where I regretted getting a rhinoplasty from Dr. Gross. Even after my cast came off, my nose looked instantly better than it did before and I saw the vision of how my nose will look in the future. Again, I am super happy with how my nose came out because it was exactly what I wanted and expected. Additionally, the day of the surgery I met with Ms. Sara, the surgical nurse, to get me prepared for the surgery, and she is super sweet and made me feel calm and relaxed until I was put under. Ms. Sara was always available post-surgery to answer any questions and concerns I had, and she always answered my texts in a timely manner. I am so glad to have had Ms. Sara be my nurse for this major procedure because she made the process much easier for me and I am so grateful for everything she did for me. Overall, I am absolutely recommending for anyone who is considering getting a rhinoplasty to schedule a consultation with Dr. Gross, Primera Plastic Surgery is the best!

Liam

Review from Google

Feb 20, 2026

Great people, process and product. Im 6 months out from rhinoplasty. Its a work in progress because you have to tape, compress and massage. There are routines to keep up with. My procedure is a good result. Mainly my breathing is really good for the first time ever. I had a collapsed right nostril from previous trauma. It seems to be holding up well. There is still swelling but my nose is straighter and much better looking. Im pretty well satisfied that the operation is a success. Normal swelling, numbness and a tendency for the tip to pull back to its unwanted position. Im doing some exercises to try and keep that into position. Time will tell.

Steve Williams

Review from Google

Feb 11, 2026

Fabulous. I had Co2 ablation for my Rhynophyma. The result was outstanding. Very pleasant and talented staff.